Transform the way you do business via chat
Create stronger customer relationships by enhancing your chat capabilities with built-in Generative AI, payment methods, document generation and sending, and secure data storage.
Be Always Prepared
The future is Conversational!
By automating customer support processes, you will increase team productivity, reduce costs, create interactive journeys and provide incredible customer service for your business via WhatsApp.
Marketing
Generate leads, serve and sell via WhtasApp
Disseminate bulk campaigns
API integrations with CRM
Service
Centralize your services
Provide rapid and personalized service, 24/7
Transfer from bot to seller at the optimal time
Sales
end-to-end sales without leaving WhatsApp
A complete omnichannel shopping journey
An integrated payment checkout
Data Analysis
Analyse, the make data-driven decisions
Receive feedback to better understand your customer
View your data on an interactive dashboard
End-to-End
TotalBot provides end-to-end capability
Automate all layers of service, sales and after-sales processing.
Initiate Sales Campaigns
Make available your products and services en masse via WhatsApp to include CTAs in message
Attend to enquiries and answer questions
Address those frequently asked questions quickly and automatically
Automatic Sales
Boost results on WhatsApp by increasing sales conversion at any time of the day
Enhance your Service with Conversational AI
Discover how artificial intelligence advances your WhatsApp sales strategies, providing a smarter, more effective approach to attract clientele.
Natural Language Undestanding (NLU)
Capacidade de interpretação da linguagem e de captura de intenções
Generative AI
Rapid and accurate AI-generated responses to customer questions
More Resources
TotalBot is your secure, scalable, AI-powered environment
Elevate your lead opportunity by offering intelligent conversation flows within a robust business environment.
More Engaged Interaction with Generative AI
Ensure your customer-data security
Scalable to any level of business demand
Empower your chatbot
See a list of benefits and expand the possibilities
TotalBot possesses numerous features to empower business flow at every level
End-to-end sales on WhatsApp
Automate via WhatsApp, all the layers of your customer service and sales processing.
Dala collection for analysis and improvement
Create on-flows that elicit information and understand your customers and their business approach.
Document Generation and Delivery
Enables the generation and delivery of documents from the data obtained within the conversation flow.
Generative Artificial Intelligence
Personalized responses via Generative AI will improve the user experience.
Natural Language Undestanding
High-end ability to understand customer requests and intentions in a natural manner.
Scability within a secure environment
Ensure a consistent and reliable user experience across all demands.
24/7 High-end Cloud Availability
The customer can be attended to and then make purchases at any time, 24 hours a day, 7 days a week.
Digital Acceptance via Link in Flow
An efficient way - while still interacting - to digitally sign documents, contracts or terms.
Provides More Team Productivity
Increase team productivity by freeing up time to tackle more complex and strategic issues.
Continuous improvement through data insight
Better understand your customer via data
Monitor and analyze customer sentiment in real time, identify positive or negative feedback then make proactive improvements via artificial intelligence integrated into TotalBot.
Collect data - during the flow - to undertake deeper analysis
Access the power to gather valuable user insights in real time, thus enabling a more effective personalized interaction
Gather insights to improve customer relationships
Better understand the needs, preferences and behavior, apply continuous adjustments in service and communication strategies
A solution for all segments
Who exactly is TotalBot for?
TotalBot is the complete solution created for small, medium and large businesses. TotalBot transforms your company into being truly conversational, it simplifies and streamlines each stage of your business journey from initial contact to the payment checkout.
Finance
Health
Insurance
Logistics and transportation
Retail
Public sector
"I require human service"
Transfer a conversation from the bot to your team of experts
We offer the option of multiple agents sharing the same WhatsApp number, ensuring that your customers can connect with specialists in real time.
Multiple Attendants
Facilitate multiple agents on the same number on your WhatsApp Business
Transfer from one attendant to another
Manage service flows across various levels or departments
Service Status
Keep track of the number of customers on hold or being served
24h Automated Service
Transform Customer Service with Immediate Responses
Increase customer satisfaction through continuous and efficient service by turning WhatsApp into a 24/7 sales machine.
Let's get in touch!
We've got a Team of Experts waiting to assist you
Phone
+55 21 3392-2013
contact@totaldocs.com
Fill out the form and we’ll get back to you ASAP!
